FAQs
1. What is the return policy?
Our return policy allows you to request a return within 30 days of receiving your item. The item must be in the same condition as when you received it, unused, with tags, and in its original packaging. To initiate a return, please contact us at info@aaaoptics.com. We will provide you with a return shipping label and instructions on where to send the package. Please note that returns without prior authorization will not be accepted. If you have any questions about returns, you can always reach out to us at info@aaaoptics.com.
2. Can I exchange an item?
If you would like to exchange an item, the fastest way is to return the item you have and make a separate purchase for the new item. Once your return is accepted, you can proceed with the new purchase. If you need any assistance with the exchange process, please don't hesitate to contact us.
3. How long does it take to receive a refund?
Once we receive and inspect your return, refund will be processed within 3 business days and the refund will be automatically processed to your original payment method. Please note that it may take some time for your bank or credit card company to process and post the refund to your account depending on your financial institution. If you have any concerns or questions about your refund, please feel free to reach out to us at info@aaaoptics.com.
4. Do you ship internationally?
No, we currently only ship to the contiguous 48 states and DC in the United States. We do not offer international shipping at this time.
5. What is the shipping time for orders?
With our FREE Shipping offer, you can expect to receive your order within 2 to 5 business days. However, in some cases that, please allow up to 14 business days for final delivery(package may be temporarily delayed while in transit due to unexpected or unavoidable circumstances like inclement weather, a natural disaster or other conditions).
Please note that orders placed before 11:00 AM CT will be shipped out the same day, while orders placed after 11:00 AM CT will be shipped out the next business day. If you have any questions or concerns about the shipping of your order, please contact us.
6. What is the cut-off time for order cancellation?
Orders can be canceled before 11:00 AM CT without any additional fees. However, orders canceled after 11:00 AM CT will be subject to a 10% order cancellation fee. If you need to cancel an order, please reach out to us as soon as possible.